Issue Number Description Root Cause Solution
HDR-39193 ✓ Still can see "Synaptics ClickPad" exists in "Hardware and Sound" and able to launch. The registry keys for Windows control panel entries are not removed after uninstall. Remove uninstall keys and registry keys for Windows control panel entries

Feature Added
Issue Number Description
HDR-38981 ✓ HP will implement Keyboard backlight control feature via TP driver




Issue Number Description Root Cause Solution
HDR-38094 ✓ Uninstall PUWP driver will not remove user settings SynTPEnhService cannot remove current user settings directly SynTPEnhService will call SynTPEnh to delete user settings regs and shortcuts if existed when uninstall and remove software for PUPW drivers
HDR-38879 ✓ [HPConsumerPUWP] SynTP_00 device is found in Other Devices (show hidden device) in Device Manager We created a raw PDO device in our driver code. Providing an INF for the RAW PDO device for installation and updating the description with correct Class Type.




Issue Number Description Root Cause Solution
HDR-38965 ✓ PNPID request in HPConsumerPUWP driver Customer request. Add PNPIDs for HPConsumerPUWP




Issue Number Description Root Cause Solution
HDR-38822 ✓ branch build request: v19.5.10.71_HPConsumer and HPConsumerPUWP
HDR-38849 ✓ [HP_Godzilla] Can't wake up from S0i3/Display off | TM-03410-001 Touchpad was configured to sensor sleep when connected standby. Set touchpad to long doze mode when entered connected standby.
HDR-38870 ✓ [HPConsumer] 1F and 2F Horizontal Scroll fail to work in weather application SQA request Add touch injection support for the Weather app.
HDR-38879 ✓ [HPConsumerPUWP] SynTP_00 device is found in Other Devices (show hidden device) in Device Manager We created a raw PDO device in our driver code. Providing an INF for the RAW PDO device for installation and updating the description with correct Class Type.




Issue Number Description Root Cause Solution
HDR-38459 ✗ HP request a installer to help install DCH driver
HDR-38760 ✓ The contents of 'Help' showed blank when clicked "Help" button in properties for Synaptics TouchPad. Help controls should be hidden. Hide help controls for PUWP.
HDR-38770 ✓ The mouse primary button setting can't change the touchpad function from setting The button swap state of touchpad is independent of the button swap setting for system mouse. Sync TP button's swap state with system mouse button setting and using system button page in mouse properties.
HDR-38797 ✓ [HPConsumer_PUWP] App UI shows "Evaluation Copy" even this driver already be certified The CERTIFICATION setting is not correct. Modify CERTIFICATION setting.

Feature Added
Issue Number Description
HDR-38654 ✓ Show warning message if appx is not allowed in the platform




Issue Number Description Root Cause Solution
HDR-37386 ✓ Share same launcher to run UI(SynTPCpl.dll) for different OEMs Code Review request. Create a new project to have multiple branding configuration for all OEMs.
HDR-38758 ✓ HP need rename the display name to instead of “SynHPConsumerD App” Customer request. Update the display name in appxmanifest.xml.
HDR-38760 ↻ The contents of 'Help' showed blank when clicked "Help" button in properties for Synaptics TouchPad.




Issue Number Description Root Cause Solution
HDR-38529 ✓ [HPConsumerPUWP] Load Profiles will pop up Mouse Properties window




Issue Number Description Root Cause Solution
HDR-38535 ✓ [Potter/Weasley1.0] Two fingers scrolling up/down speed doesn't smooth | v19.5.10.65 | HPConsumerPUWP Previously added Immersive list has changed the definition of immersive apps. Office Excel was treated as Non-immersive app in v19_5_10_63 and before and we applied ballistics when scrolling. While we changed the logic to list Immersive apps in list, Excel is treated as immersive app and metro style app which used liner scroll and missing ballistic at the end. Rollback the changes in v19_5_10_65 for immersive list.




Issue Number Description Root Cause Solution
HDR-38130 ✓ [HP][CMIT][2017] Hard to recognize the name SynHPCommercialDApp equal clickpad app in MS store The old APPX display name in Windows store is not user friendly. The customer requested a new display name. Per customer request, change it to the new display name.




Issue Number Description Root Cause Solution
HDR-38433 ✓ The "Record a Sequence of Keystrokes" Setting couldn't be kept when reopen "configure" of "Key Macro" in Properties of Synaptics ClickPad. The default config flags was configured for PTP which will lead to get registry failed when loading plugin action configuration. Update the config flags for MTP driver.
HDR-38437 ✓ [HP_OPP_2018_Harry_potter] BSOD 0x1A | v19.5.10.63 | HPConsumerPUWP.Inf The wdf request is not initialized correctly. Use WDF_NO_SEND_OPTIONS instead
HDR-38473 ✓ The windows of "Select page to browse" always popped up when click the TP with two finger with set "Two-Finger Click" to "Web Page" The default config flags was configured for PTP which will lead to get registry failed when loading plugin action configuration. Update the config flags for MTP.




Issue Number Description Root Cause Solution
HDR-38141 ✓ [HP_OPP_2018_Harry_potter] BSOD 0x9F | v19.5.10.0 | HPConsumerPUWP.Inf synchronous reqeust should have timeout synchronous reqeust should have timeout
HDR-38377 ✓ [HPConsumerPUWP] Scroll speed is too slow in Notepad and PowerPoint if we adjusted scroll speed to Minimum For UWP driver, MS API for checking Immersive window is no longer valid, so we just assume all target app windows are immersive and simulate mouse wheel for scrolling/zooming, which is not accepted and handled by some target app window Add feature to check immersive property for target windows.




Issue Number Description Root Cause Solution
HDR-38196 ✓ Pinch Zoom had no function in WPV when used two fingers zoom in/out onTP slowly For UWP driver, MS API for checking Immersive window is no longer valid, so in previous versions, we just assume all target app windows are immersive, and simulate mouse wheel for scrolling/zooming, which is not accepted and handled by some target app window Add non-metro applications to exclusion list
HDR-38197 ✓ There are several APP issues in DCH UI The help content and video files are removed from UI. Hide help controls and video files, and adjust the layout of tree control on settings page.
HDR-38303 ✓ DPI scaling improvement for Win10 Creators Update In the Creators Update, Microsoft added a new awareness context, Add support for DPI awareness context.





System enhancements



Issue Number Description Root Cause Solution
HDR-37997 ✓ Secure SynTPAPI (plugin API) shared memory The SYNTPAPI library created shared memory with default security descriptor which is not secure. Changed the library to set shared memory security descriptor to deny unauthorized access.





System enhancements



Issue Number Description Root Cause Solution
HDR-37833 ✓ PNPID request: SYN327D in HPConsumer and HPConsumerPUWP Customer request. Add PNPID SYN327D.
HDR-37836 ✓ [HP][CMIT][2017] Issues for installed the driver with update SynTPEnhService only monitor main mouse class driver synpd oem inf for uninstallation the whole drivers SynTPEnhService now also monitor Syn auxiliary drivers under HiD class for uninstallation the whole drivers




Issue Number Description Root Cause Solution
HDR-37779 ✓ [HP][CMIT][2017] Tap function is insensitive in BIOS WMode bit is not set to zero when changing more from absolute to relative mode. Set WMode bit to zero when the mode is switched to relative mode from absolute mode.
HDR-37779 ✓ [HP][CMIT][2017] Tap function is insensitive in BIOS WMode bit is not set to zero when changing more from absolute to relative mode. Set WMode bit to zero when the mode is switched to relative mode from absolute mode.





System enhancements



Issue Number Description Root Cause Solution
HDR-37664 ✓ New PnP ID: SYN327B for 2018 OPP 15" AMD for RS3 Customer request Add PNPID SYN327B.
HDR-37673 ✓ New PnP ID: SYN327C for 2018 Consumer for RS3 Customer request Add PNPID SYN327C.




Issue Number Description Root Cause Solution
HDR-35652 ✓ Copyright year does not upgrade to 2017 New year 2017 Update copyright to year 2017
HDR-36798 ✓ SynaTPenhance still in Task manager/service Service process is killed before service process finishes remove. Removed killing service process code because the process is killed automatically when service is removed.
HDR-37052 ✓ please remove debug registry in v19.3.31.13_HPConsumer, v19.3.31.x branch and trunk Customer request Remove key stroke log.
HDR-37471 ✓ [HPConsumerPUWP_Win10 S] The speed of 1F & 2F edge motion scroll up is faster then scroll down in MS IE Browser MS IE, MS Metro IE, and MS Edge have different handling for positive and negative scrolling direction, even with the same amount of scrolling. In general, negative direction scrolling about half distance comparing to positive direction. Increase speed for negative scrolling direction.
HDR-37519 ✓ [HPConsumerPUWP] After click Right/Left Button , TouchPad will lost Function Syn3279 should be ClickPad. Update PNPID settings to ClickPad.
HDR-37626 ✓ BSOD 0x7E found with v19.5.5 HPConsumer.inf while performing Windows Driver Verifier We should not initialize WDF file callbacks for keyboard. Don't initialize file callbacks for keyboard port.
HDR-37636 ✓ BSOD 0x7E found with v19.5.5 HPConsumerPUWP.inf while performing Windows Driver Verifier

Feature Added
Issue Number Description
HDR-37645 ✓ Rename publisher name for all appx




Issue Number Description Root Cause Solution
HDR-37464 ✓ [HPConsumerPUWP_Win10 S] No content on the Help window on v19.5.2 HPConsumerPUWP driver Help string is removed. Hide help control on UI
HDR-37471 ✓ [HPConsumerPUWP_Win10 S] The speed of 1F & 2F edge motion scroll up is faster then scroll down in MS IE Browser MS IE and MS Edge have different handling for positive and negative scrolling direction, even with the same amount of scrolling. In general, negative direction scrolling about half distance comparing to positive direction. Increase speed for negative scrolling direction.
HDR-37529 ✓ [HPConsumerPUWP] Load Profile setting will open Mouse properties window ClickPad Profiles button should be removed Removed ClickPad Profiles button.

Feature Added
Issue Number Description
HDR-37572 ✓ PUWP: Remove all auxiliary drivers when uninstall device with remove driver software




Issue Number Description Root Cause Solution
HDR-37466 ✓ [HPConsumerPUWP_Win10 S] Right click touchpad tray icon on Windows taskbar and then click touchpad properties, but there is no response Tray icon selection control was not removed Remove tray icon selection control in appx




Issue Number Description Root Cause Solution
HDR-37457 ✓ PNPID request: SYN3279 SYN327A for HP 2018 pavilion 14" Customer request. Add PNPID SYN3279 and SYN327A.
HDR-37470 ✓ [HPConsumerPUWP_Win10 S] There is no response while clicking the Practice Button on the window of 1F and 2F scroll Tutorial app is removed for all PUWP packages Hide practice button control for HPConsumerPUWP.
HDR-37471 ✓ [HPConsumerPUWP_Win10 S] The speed of 1F & 2F edge motion scroll up is faster then scroll down in MS IE Browser MS IE and MS Edge have different handling for positive and negative scrolling direction, even with the same amount of scrolling. In general, negative direction scrolling about half distance comparing to positive direction. Increase speed for negative scrolling direction.
HDR-37472 ✓ [HPConsumerPUWP_Win10 S] Synaptics TouchPad icon found in Control Panel, SynTPCpl.dll could not be found Device discovery enhancement feature should be removed. Removed device discovery enhancement in control panel in all group settings of HPConsumerPUWP.